FAQ


For merchandise questions

Please contact behemoth@support.sparkart.com with your full name, reference number & email address. Please note that shipping will begin from mid-September.

Service Impacts

All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.

FedEx Announcement

DHL Announcement

What do I do if my shipment is delayed in transit?

We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.

DHL - 1 (800) 225-5345

USPS - 1 (800) 275-8777

FedEx - 1 (800) 463-3339

If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.

For livestream customer services

The on demand period for 72 hours through 9/8 has now passed. The stream is no longer available. For other livestream questions: email tickets@singlemusic.com